When you find the house of your choice you can either book the property on-line or speak to one of our Reservationists at 1-800-592-5568. When making your reservation all we require is a 1-Night Rental deposit that is a non-refundable deposit, which is applied to your rental cost. The remaining balance is processed 30 days prior to check-in and is non-refundable at that point.

Helpful Information on How to Choose Your Vacation Home

Do you offer group rates and planning?

Yes we do, please indicate the type of group and how many people you will need to accommodate when calling.

When is check-in & check-out time?

Your home will be available for Check-in at 4:00 p.m. An early check-in can be coordinated for an additional fee. If the property has a check-out the day of your arrival we will not be able to coordinate an early check-in.

Check out time is 11:00 a.m. A vacation home requires more time to clean than a hotel room, so please help us prepare for our next guest by being on time.

What are your office hours?

Our office hours are from 8:30 am to 12:00 a.m. Monday thru Sunday (we do close for lunch mid-afternoon on Sunday). If you arrive after hours, you are also able to check in from our lock box in the front of the office. When you receive your confirmation information there will key instructions included for the lock box. If you check out after hours there is a key return there as well.

Do you offer Travel Insurance?

Yes, at an additional charge of 7% of your total.

For travel insurance coverage information, please contact Protection Plus at 1-888-409-7749 or when calling from abroad please call 1-715-295-5452, reference policy #008085.

What is the $85.00 Property Protection & Processing Fee?

There will be an $85.00 Property Protection and Processing fee. The Property Protection Fee ($60) is a damage waiver that will cover up to $1500 for accidental or inadvertent damage. Please be advised that intentional damage or gross negligence will result in additional costs. The processing fee of ($25) will cover our administrative costs.

What is your Change/Cancellation Policy?

If you change your reservation there is a $20.00 fee for any change. No changes can be made within 30 days of your arrival.

The 1-Night Rental deposit is Non-refundable. A cancellation within 30 days of your arrival will result in a loss of all monies. All cancellations must be confirmed in writing.

What will we be responsible for when we check out?

We just ask that you lock up and bring the keys back to the office which is usually less than 1 mile from the property you are staying at.

How will I receive my confirmation and arrival instructions from ALL STAR?

All confirmation and arrival instructions will be sent via email, unless email is unavailable. To make certain you receive these emails, please adjust your spam filter to add the domain allstarvacationhomes.com to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation. Expect a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation, thirty days from arrival. If you have not received these emails and you have adjusted your spam filters, please contact our billing department at 1-800-615-6016 or 407-997-0733.